Outsourcing specialist expands into Yorkshire to support growth
An outsourcing business has opened a new site in Sheffield – set to create 250 jobs – amid its continued expansion plans.
EC Outsourcing has opened in central Sheffield. Headquartered in Boldon in the North East, the business has recently undergone major growth with the addition of new clients and new workstreams with existing clients.
The sales and customer service specialist provides solutions to a range of large energy, gaming and financial brands across the UK and Ireland.
Commercial Director Richard Knox said: “Following the substantial campaign growth as well as the addition of new clients, our site at Boldon is almost at capacity and it’s time to expand our commercial offering into other regions in the UK.
“Sheffield City Region is home to over 50 contact centres employing over 30,000 people, making it a perfect choice as our next location to drive the business forward.
“We launched last week with a team of 20 high quality agents, with the aim to increase that number to 100 people by the end of Quarter one 2020.”
The new site will initially house outbound sales campaigns for some leading energy brands, including energy giant ESB Energy, who are owned by the Irish government and already run a very successful sales campaign with the outsourcer.
Kris Jakobsen, Sales Director at ESB Energy, said: “EC has been one of the strongest players in our channel this year. This is testament to the management team and the strong relationship we have made quickly.
“EC has made success of both our existing products and our new initiatives this year, which is why we have decided to expand the campaign to a second site in Sheffield.”
EC continues to grow its headquarters in Boldon as well as branch out to strengthen its brand and commercial reach in the UK.
Knox added: “Our growth is being accelerated by the expansion of workstreams from our clients and the commitment and hard work from our ever-expanding team of people, who are the drivers of the successes EC has achieved since 2013.”
The privately-owned company currently employs more than 300 staff.
