Business wins contract to serve thousands of RAC customers
Leeds-based product and services company CPP Group has won a contract to provide a claims handling service to the UK’s longest-serving motoring organisation, the RAC.
This follows a competitive market tender exercise. CPP will handle all claims for Key Replace, a supplementary benefit to the RAC’s breakdown policies that covers keys that are lost, broken, stolen, or locked inside a vehicle.
There are more than 200,000 Key Replace customers.
CPP already provides key assistance services to around 600,000 UK customers. It will now provide a white-labelled service and 24-7 support to Key Replace customers from its operational centre in York.
Claims will be fulfilled by CPP’s network of locksmiths. The deal also provides RAC with access to a suite of management information tools from CPP.
Jason Walsh, chief executive of CPP Group, said: “To win the business of a major household name like the RAC speaks volumes for the headway we are making in our new UK business.
“Our history is obviously rooted in the UK, so it’s important we build on our understanding of the market and re-establish our foothold here.
“We’re delighted by the progress the UK business is making by developing new relationships and adding overall value to the Group.”
Andy Baker, managing director, consumer roadside, at the RAC said: “Much like the RAC, CPP Group UK places a high importance on providing exceptional value and service to customers.
“Our Key Replace product is a valued benefit for our members and we’re looking forward to working with CPP to give our members a seamless customer experience in their time of need.”
Michael Whitfield, managing director of CPP’s UK division, said: “We are delighted to be working with the RAC and both businesses have worked hard to ensure a smooth operational transition.
“CPP’s background in claims handling and our extensive experience and investment in the key assistance sector makes this a well-suited partnership.
“We are proud to be working closely with the RAC and look forward to providing outstanding support to its members.”
