Growing call centre business reaping rewards of ‘tailored approach’

South Yorkshire-based contact centre organisation CC33 is celebrating massive growth of its sales and support service for businesses – ‘Boutique’.

The CC33 Boutique division – which has over 100 people employed across sales, support and customer service – provides services for start-ups and smaller businesses who require a more tailored approach to their outsourcing needs.

Boutique, which operates from the firm’s Rotherham office, works with both local and national businesses of all sizes, offering support with outbound sales, lead generation, appointment setting or customer services.

CC33 has been expanding over the past year – having recently announced a recruitment drive for over 150 positions across the firm.

Paul Fletcher, managing director at CC33, said: “We’re thrilled to have seen the massive growth in our Boutique arm – it’s a testament to the hard work of our fantastic team.

“Our clients’ experience of using telemarketing varies, so our priority is giving each one unrivalled insight and analysis whatever their experience.”

“We believe Boutique is successful because it allows our partners to achieve a partnership with all the infrastructure, technology and process you would expect from an industry-leading contact centre, alongside a support structure and access to an owner-managed decision-making structure you’d expect from a boutique centre.”

CC33 was established in 2015 as a more boutique and tech-enabled contact centre on Allen Street in Sheffield.

Last year, it expanded into offices on Mansfield Road on the edge of Rotherham town centre and on Ecclesall Road in Sheffield.