New base and vehicle fleet for industrial door business

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Industrial door supplier Complete Shutter Services has moved to a much bigger head office and production facility, while its engineers are now serving customers from an eye-catching fleet of Mercedes-Benz vans.

North East dealer, Bell Truck and Van, has supplied 10 new vehicles. Eight are Vito 114 CDI L2 models, while the remaining two are long Sprinter 314 CDI L3 PROGRESSIVES.

Complete Shutter Services installs and maintains shutters, sectional overhead and automatic doors for commercial, retail and industrial concerns nationwide. It also provides emergency call out support 24 hours a day, 365 days a year.

The company has relocated from its previous HQ in Sheffield to a new home in Rotherham which, at 11,000 sq ft, offers double the space.

Six of the Vito vans and one of the Sprinters are working from here, with the remaining vehicles located at a second branch in Harlow, Essex, from where they cover London and the South East.

The business was established in 1990 by the father-in-law of managing director Paul Quealey. Having been involved since 2000, Quealey purchased the business with his wife Nicki six years ago.

Their decision to commit to a major update of the company’s fleet reflects in part the changing nature of the firm’s work, with earnings from scheduled maintenance and emergency repairs becoming increasingly significant relative to installations.

Quealey said: “We have a great team of engineers and I’m keen to retain them. They spend a lot of time in their vehicles, and are out in all weathers, and at any time of the day or night.

“We therefore gave them the opportunity to tell us what they wanted in a new van. If features like air conditioning and the second passenger seat help to make their journeys that bit more comfortable and enjoyable, then it’s an investment I’m very happy to make.”

Complete Shutter Services is preparing to trial its new vans’ intelligent Mercedes PRO connect technology.

This provides customers with a range of services including GPS tracking, real-time updates via an app on the status of critical parts such as brake pads, fluids and fuel levels, as well as theft alerts, geofencing and remote locking.

Quealey added: “Our engineers couldn’t wait to get into their new Mercedes-Benz vans, which also fit the bill perfectly in terms of image.”