Public-private partnership to bring 100 jobs to city

Hull City Council is joining foces with Civica, a software for public services business, to bring 100 new home-based call centre jobs to the city.

The council has worked with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre.

Employees handle more than one million customer enquiries every year.

Since 2015, the centre has created more than 150 jobs, including apprenticeships, and has delivered £6.4m in financial benefits while supporting digital transformation across the city.

Councillor Daren Hale, deputy leader of Hull City Council, said: “We are delighted that this fantastic partnership with Civica – a real global leader in its field – will see the creation of dozens of new jobs in the city.

“The partnership’s innovative approach to customer service is already ensuring residents can access the right information and services more efficiently online.

“Now more than ever, these home-based jobs will give a much-needed boost to families in the city who might be finding it difficult during the current measures.”

Paul Mason, divisional managing director at Civica, said:  “Civica has a strong track record in helping to deliver improved public services and better outcomes for people and communities, including sustaining the delivery of services during the tough times of 2020 via our remote and OnDemand capabilities.

“We look forward to building on this and the success of the Kingston Centre partnership with Hull to support those most in need.”