Business launches to tackle challenges of home working

A business has been launched in Harrogate to offer extra support to organisations in Yorkshire during and after the pandemic.

3R Call Management will focus on supporting the region’s businesses to help them answer a higher proportion of calls from customers and prospects.

3R has been set up by Martin Taylor and Tony Mellor six years after they completed a management buy-out of local telecoms specialist Xi Communications.

Along with co-founder Angie Francksen, whose background is in sales and marketing, the three directors have pooled their experience to make sure companies are responding quickly to calls from customers and potential new business enquiries.

Mellor said: “With offices being closed and staff working from home, companies have seen the number of missed calls rocket.

“Many companies are in a state of flux with staff based from home or on furlough and key workers focused on delivering essential services.”

He said he believed the need for support would continue even after the pandemic is over.

“We have already seen a number of clients downsize their offices and even with the right technology a distributed workforce has its challenges and some activities can fall through the gaps.

“At a time when customer service and good communication are more vital than ever, the most important thing is to make sure calls are being answered efficiently.

“3R aims to offer a robust and reliable local business service that helps our customers focus on what they are best at.”