Fleet incident management and recovery specialist hired for another two years

FMG, a fleet incident management and recovery firm, has had a major contract extended for a further two years to allow it to continue managing incidents for business mobility solutions specialist Alphabet.

Huddersfield-based FMG has provided a full range of incident management services to Alphabet customers since 2005.

The contract includes provision for 24/7 incident reporting, repair and downtime management and uninsured loss recovery (ULR) for Alphabet’s leasing customers, with a key focus on realising cost efficiencies throughout the incident management process.

FMG specialise in getting vehicles back on the road quickly to reduce the overall cost of incidents.

It uses its own in-house technology platform, Ingenium, to intelligently triage every incident into automated workflows.

Dave Parry, commercial director at FMG said: “Alphabet has an enviable reputation for excellence in everything they do, and we are proud to continue to play our part in that success with the provision of high quality flexible solutions that make their customer’ lives easier.

“As mobility solutions change faster than ever before, we can rely upon our combined expertise within the vehicle market and deep-rooted understanding of Alphabet’s customers to further build upon the considerable successes of this relationship.”

Clive Buhagiar, Alphabet’s head of operational services, added: “Alphabet and FMG are a strong partnership with a clear strategy; we take time to understand what customers need to keep them on the move, then deliver it every day to the highest standard.

“During two decades of partnership, FMG have provided our customers with fully configurable solutions, better control of incident costs and downtime and superior visibility of fleet data.”