News in brief: Thursday June 19
THE Enterprise and Innovation Office at the University of Leeds has achieved the prestigious Customer First accreditation in just nine months.
Putting the Customer First ® is recognised as the National Standard for Customer Service, assessing excellence in the key areas of customer relationships, market and staff development.
The standard was initially developed by the Business Competitiveness Group in Yorkshire and Humber, and subsequently by the Quality Working Group, London Business Support Network.
The outcome was the development of a common quality standard to improve the customer’s experience of business support services provided by public and private organisations, demonstrating their commitment to customer service excellence and customer service focused delivery.
Standards are high, with only 25% of organisations achieving accreditation on their first attempt.
The Enterprise and Innovation Office is one of the first units within the University of Leeds to achieve the standard.
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THE Brand Nursery, the Leeds-based brand development business, has won a prestigious design project from the dynamic car manufacturer MINI UK.
Following a pitch against a number of undisclosed competitors from London, The Brand Nursery has been appointed to undertake a major project entailing the design of media materials for distribution to the press at the British International Motor Show 2008.
The Brand Nursery will work together with TRO-Group in the run up to the British International Motor Show to help deliver a consistent MINI brand experience to all audiences, and to ensure that the MINI experience is once again the talk of the show.
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A YORKSHIRE telecommunications company, which is one of just 17 in the country with a Vodafone license, has rebranded.
Vocall UK, Protocall, Vitel Systems and Vitel Networks became Abzorb when it launched at the National Media Museum.
The company, which has more than 1,000 clients in Yorkshire including recovery specialist Stoneywood and demolition company Controlled Group , is now on course to record a turnover of £9m this financial year – an increase of £2.5m from last year.
Based in Bailiff Bridge, the company has now set a target to turnover £30m in the next five years.
The four companies offer a full portfolio of Vodafone and BT Wholesale service provision products, sell NEC and Panasonic phone systems, have the ability to customise tariffs and billing, as well as carrying out structured cabling installations and relocations.
