500 jobs announced by BT

BT IS creating 500 jobs in the UK, mainly in the North and in Wales.

It said that positions would be based at customer service centres in Doncaster, Accrington, Warrington and Swansea.

The new roles are in addition to the previously-announced target of 1,000 UK customer service jobs by the end of March 2017.

It said the investment was part of plans to meet its commitment to answer 90% of its customers’ calls in the UK and Ireland by the same date.

Libby Barr, the managing director of customer care at BT Consumer, said on Monday: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90% of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT.”

BT said it will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT.