{"id":2150892,"date":"2026-02-26T07:52:41","date_gmt":"2026-02-26T07:52:41","guid":{"rendered":"https:\/\/www.thebusinessdesk.com\/yorkshire\/?p=2150892"},"modified":"2026-02-26T10:59:35","modified_gmt":"2026-02-26T10:59:35","slug":"improved-customer-payment-behaviour-sees-vanquis-back-in-the-black","status":"publish","type":"post","link":"https:\/\/www.thebusinessdesk.com\/yorkshire\/news\/2150892-improved-customer-payment-behaviour-sees-vanquis-back-in-the-black","title":{"rendered":"&#8216;Improved customer payment behaviour&#8217; sees Vanquis back in the black"},"content":{"rendered":"<p>Lender Vanquis has bounced back into the black as cost savings and improved customer resilience and payment behaviour drives turnaround.<\/p>\n<p>In the year ended 31 December, the Bradford-based group reporting pre-tax profits of \u00a38.3m, a significant recovery from a \u00a3138.0 million loss in 2024.<\/p>\n<p>The improvement was underpinned by a 22% increase in gross customer interest-earning balances to \u00a32,824m, a 33% reduction in operating costs to \u00a3265.5m, and a fall in the cost of risk to 7.3%.<\/p>\n<p>The group\u2019s capital position remained strong, with a Common Equity Tier 1 ratio of 16.5% at year-end. Vanquis expects to deliver a double-digit return on tangible equity (ROTE) in 2026, reflecting confidence in the sustainability of the turnaround.<\/p>\n<p>CEO Ian McLaughlin said: \u201cThe foundations laid this year through our targeted strategies for efficiency and our commitment to long-term, profitable growth mean we remain on track to deliver double-digit ROTE in 2026. I am proud of the hard work put in by all our colleagues over this challenging period. While the transformation continues, I am confident that 2025 will be remembered as the year we repositioned Vanquis for success.\u201d<\/p>\n<p>Vanquis said it saw a significant improvement in customer behaviour and credit performance, which contributed to the reduction in the cost of risk. Delinquency rates fell across the portfolio, supported by stricter underwriting and enhanced collections processes. Retail deposits remained a key source of funding, providing stability to the balance sheet and reducing reliance on wholesale markets.<\/p>\n<p>The company also invested in technology and digital platforms during 2025, improving customer experience and streamlining operational processes. Vanquis said the initiatives have not only helped to control costs but are expected to support future growth by enabling quicker decision-making and more targeted lending.<\/p>\n<p>The lender\u2019s strategy for sustainable, long-term profitability appears to be taking hold, with growth in interest-earning assets, disciplined cost control, and improved credit quality all contributing to a stronger, more resilient business heading into 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The lender\u2019s strategy for sustainable, long-term profitability appears to be taking hold as the business moved into 2026 &#8216;stronger and more resilient&#8217;<\/p>\n","protected":false},"author":271992,"featured_media":2134813,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53262,120781],"coauthors":[137100],"class_list":["post-2150892","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-news","category-markets","tag-featured-story","tag-yorkshire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>&#039;Improved customer payment behaviour&#039; sees Vanquis back in the black | TheBusinessDesk.com<\/title>\n<meta name=\"description\" content=\"The lender\u2019s strategy for sustainable, long-term profitability appears to be taking hold as the business moved into 2026 &#039;stronger and more resilient&#039;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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