Communications firm appoints new head of IT services
Wrexham based communications firm Moneypenny has appointed a new head of IT Services.
Mel Carlen joins with a wealth of experience and is passionate about process, IT and data governance.
She has more than 20 years experience of customer experience and is an expert in the delivery of transformation projects that embrace technology having spent 17 years at M&S, where she had a number of different roles spanning from IT change management to heading up their contact centre commercial function.
She is charged with leading the fast-growing IT team and developing the exciting AI led technology Moneypenny is pioneering.
Ms Carlen is also looking forward to introducing intuitive cutting-edge technology that makes it easier for businesses to communicate with their clients and showcase their fantastic customer service.
Joanna Swash, managing director at Moneypenny, said: “We are delighted to welcome Mel to our fast-growing team.
“We feel sure she will be a great asset to our business and has a fantastic range of experience which she will use to further improve the cutting-edge services we offer here at Moneypenny.”
Ms Carlen said: “I am thrilled to have joined the Moneypenny family and am very excited about my role and getting to know the business better.
“I will be working closely with my team to further develop the amazing technologies and IT systems already in place here at Moneypenny.”
Moneypenny is the world’s leading outsourced communications provider, delivering telephone answering, live chat, switchboard and multichannel customer services.
Moneypenny has 600 staff and works with businesses of all shapes and sizes, from sole traders right up to multinational corporations.
Moneypenny sponsors TheBusinessDesk.Com Women in Business lunch.
The next lunch is taking place on Thursday at Chester Racecourse and all the details can be found here.
