East Mids IT firm swoops for Potteries rival
Managed IT Services Company GCI, which has offices in Derby and Lincoln, has bought Stoke-on-Trent based Packet Media for an undisclosed sum.
The acquisition is GCI’s third this year and follows its purchase of Outsourcery’s assets on 16 June.
Mike Constantine, chief technology officer at GCI, said: “Packet Media has some great parallels with our own business and this acquisition further strengthens our capability.
“What we are particularly excited about is its enterprise-grade SMS messaging platform and its associated Management Information (MI) reporting capability.
“This new GCI SMS messaging service will fill an important gap in our portfolio and helps us to differentiate our proposition – particularly for the multi-touch contact centre environment.
“The capability blends nicely with our other core cloud and unified communications (UC) services, including Skype for Business, Azure and PCI DSS.
“Simply put, it means that we have a compelling contact centre solution which provides the full spectrum of services – network, CRM database management (Azure), telephony (Skype), payment card security (PCI DSS) and efficient customer communications straight to your smartphone (SMS).
Julian Gallimore, managing director at Packet Media, said: “I am delighted that the work we started at Packet Media will continue to accelerate with GCI’s greater resource and reach.”
