Unicom dial ups success

A MANCHESTER telecoms firm is shrugging off the recession and claims to be signing up a new customer every three minutes.

Unicom, which is part of Universal Utilities Group, said it has won around 900 business customers for its telephone lines every week as more company look to save money.

The company said it has attracted new customers by offering discounts of up to 60% off BT’s prices, while keeping them on the BT network.

Unicom provides telecom, broadband and website services to around 80,000 small businesses in UK. It has a turnover of more than £45m and employs 500 people at its 10 regional offices.

Chris Earle, operations director at Unicom, said: “Although the recession is partly a factor, with smaller business of all sizes looking to save money on their telecommunications, we are also helped by many of our competitors continually raising prices and reducing service.

“A recession is a time when every business needs to focus on its customer service. There is no excuse for losing existing clients through poor service levels and it is economic suicide to lose customers who will see you through the hard times.”