Moneypenny launches property live chat service

Wrexham-based outsourcing communications specialist for business Moneypenny has launched a dedicated property live chat team.

The 24-hour service enables potential sellers and buyers to make enquiries via an agent’s website where Moneypenny’s team respond in real time.

It will answer and respond to chats on clients’ behalf, just as they do with calls.

The service is available either fully outsourced or on an overflow basis with Moneypenny responding to chats that clients themselves can’t get to, either in office hours or at weekends and evenings.

Moneypenny is already working with businesses – including 1,700 agents –both locally and nationally, and demand for Live Chat is increasing rapidly as more and more people realise the commercial and customer service benefits it can provide.

London-based estate and letting agents, Keatons, uses Moneypenny to manage the company’s live chats.

Tanya Hunte, marketing manager for Keatons, said: “With so many people visiting our website, it’s important we give as much assistance online as in our offices, with a real person available to talk to customers when they need it. Live chat has helped us achieve this.

“Moneypenny has also given us a stronger online voice, which has resulted in more leads. No conversations are missed as we have all of our bases covered.”

Samantha Jones, commercial manager for Property at Moneypenny, added: ‘We are very excited about our new dedicated Live Chat team.

“It offers our clients another route to communicate with customers as not everyone wants to call all of the time, and as well as being excellent from a customer service point of view, it increases the number of high value enquiries that are generated.

“The property sector has been particularly quick to recognise these benefits and we have seen a 24% increase in clients requesting the service since the end of last year.”