Manchester hotel chain voted worst for sixth year running

The Adelphi Hotel
Britannia Hotels, which includes the Liverpool Adelphi Hotel, has been voted the worst UK hotel chain for the sixth consecutive year, with nearly a quarter of guests making official complaints about poor customer service, shabby rooms and rubbish food, according to a survey by Which? Travel.Guests gave the chain, which couldn’t muster more than two stars out of five in any category, a pitiful 35% customer score overall.The terms ‘old’, ‘shabby’ and ‘outdated’ kept coming up time and time again when guests were as... You can carry on reading for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...