New £50m+ Northern hub officially opened by facilities management giant Mitie

Daniel Guest, left, and Andy Burnham

Facilities management group Mitie has officially opened its new Technical Services Operations Centre (TSOC) in Wythenshawe, and is recruiting a further 50 jobs on top of the 400 staff already employed there.

The centre is the group’s new hub for the North of England and was officially opened by Greater Manchester Mayor, Andy Burnham.

Mitie has invested more than £50m in the cutting-edge technology and IT systems operating at the TSOC.

It monitors more than 18,000 pieces of equipment remotely, from boilers to lighting systems. Mitie’s teams of specialist engineers can run diagnostics, adjust settings, and predict when maintenance is needed, rather than simply react should equipment break down.

Using smart sensors, building controls and data analytics, the TSOC is processing more than 70,000 datapoints and completing in excess of one million ‘condition checks’, which confirm equipment is running smoothly, every 15 minutes.

Among the local sites Mitie looks after are Manchester Airport, Manchester’s major train stations, and flagship business headquarters such as the Co-op in Angel Square.

Daniel Guest, Mitie group operations director, said: “Now is the time to rewrite the rules of facilities management.

“By investing in industry-leading technology, driving continuous innovation, and working with exceptional people, we can help create safe, efficient and well run workplaces, public spaces and iconic locations for our customers.

“That’s why we are proud to be launching not only a new office hub for the North of England, but also a state-of-the-art facility that will drive the future of facilities management. With this significant investment in technology and people, we are proud to be cementing our commitment to industry in Greater Manchester.”

Andy Burnham said: “This is a really exciting moment for Greater Manchester. It’s easy to miss just how much we rely on innovation and technology to simply get about our day-to-day lives. It’s a thriving and important industry and I’m really pleased a leader in this field such as Mitie has set up such a significant hub in our region.”

He added: “Crucially, this site will support more than 400 local jobs and apprenticeships across a number of different roles, including specialist technical roles – the kind of jobs and in-work training we want to ensure people don’t have to leave our region to find.

“These are the opportunities Greater Manchester residents need and deserve as we continue on our journey to make this one of the best places in the world to grow up, get on and grow old.”