Customer services outsourcing specialist sees revenues soar

Work with major household names including Hotel Chocolat, FedEx, Pret A Manger and Superdrug have boosted a Bury-based customer services outsourcing specialist’s revenues by 67%.

FM Outsource is celebrating 10 years in business and a sustained period of growth.

FM Outsource helps a wide range of clients to improve their customer experience and boost loyalty and sentiment by providing 24/7, multilingual, and omnichannel customer care.

A major employer in the local area, FM Outsource has also recently expanded its headcount plans to more than 750, the highest figure since its inception in 2012.

Martin Brown, CCO of FM Outsource, said: “Since our launch our key goal has remained the same: providing an unrivalled customer experience to our clients’ customers that leads to greater customer satisfaction, and long-term brand loyalty, higher lifetime value and ultimately, increased revenues for our clients.

“To achieve this, we are continually evolving our thinking, our offering and the technology behind it, ensuring we can meet the ever-changing expectations and demands of clients as well as their customers, offering them an unrivalled experience.

“The growth we have experienced is a testament to the consistently impressive work and dedication of our team, and our agility and ability to adapt across the whole company.

“Looking ahead, we are planning to build on the fantastic growth of the past 10 years, by providing our services to an expanding roster of leading brands.”