Emirates to expand Wilmslow call centre
AIRLINE Emirates is to create 60 jobs at its Wilmslow contact centre.
The centre, which handles inquiries from Emirates customers throughout Europe, will increase staff from 240 to 300.
The expansion follows the Dubai-based airline’s planned launch of new services from Amsterdam, Prague and Madrid.
The centre’s multilingual staff already speak more than 20 different languages and the company now wants to recruit more Spanish, Dutch and Czech speakers.
Laurie Berryman, Emirates’ Area Manager UK North, said: “We have a locally-sourced United Nations of talent at our customers’ disposal at the contact centre and are proud that we have been able to grow the business and offer more opportunities for talented linguists.
“We never ceased to be amazed at the number of multi-lingual people available to us in the Greater Manchester area. Just when we think we may face a challenge finding speakers of a particular language, the applications come flooding in – there are more Czech speakers in the Manchester area than you might think.”
Angie Robinson, chief executive of the Greater Manchester Chamber of Commerce, said: “The new jobs for the centre is great news for the area and reinforces Emirates commitment to the expansion of its services out of Manchester Airport and to the North West economy.”
The centre opened in March 2000 with an initial staff of 50.
