Bolt-ons and cross-selling fuel growth at Chess
BUSINESS communications provider Chess Group, has reported strong annual figures with double digit increases in revenue and earnings.
The company, based in Alderley Edge, where it is one of the largest employers with more than 250 people, attributes its growth to a strategy around “low risk” bolt-on acquisitions, cross selling to customers and high levels of customer service.
Chess, rated as one of the 100 Best Companies to Work, saw turnover increase 23% to £44m, an EBITDA surge 49% to £11m.
Chief executive David Pollock said: “We achieved our 2013 vision by continuously improving the knowledge, skills and performance of our people, including the introduction of our new ‘Academy training’ for all new starters which strengthens our ability to provide great customer service.
“We are, and have always been, an ambitious organisation with a desire to grow and be great at what we do. We strive every day to be the best of the best and to make Chess a great place to work and a great place to be a customer.”
During 2012 Chess acquired 16 customer bases and also took a strategic move into cloud computing, with a deal for The CRM Business in December.
Acquisitions director Richard Btesh said: “We are committed to continued growth and expect to buy more customer bases this year and also more activity in cloud services.
“Our growth is underpinned by customer service – if you deliver on this and are able to fulfill customers’ requirements as they grow and their needs become more sophisticated you will grow, if you don’t you will fail.”
