Moneypenny dials up US launch

NORTH West call handling company Moneypenny has launched in the US.

The business founded with £10,000 by brother and sister Ed Reeves and Rachel Clacher now has revenues of more than £11m and handles more than nine million calls a year for more than 7,000 customers.

It has opened an office in Charleston, South Carolina, which it will use as a springboard to growth stateside.

Ed Reeves said: “When Moneypenny opened in the UK, the face of telephone answering was similar to how it has traditionally been in the US;
dominated by more impersonal messenger services. It was Moneypenny’s vision to change this.

“We wanted to offer businesses the same high-standard of service they would receive if they had their own receptionist, based in their office.”

He added: “We are thrilled to now be able to offer our exceptional service to the US. We have revolutionised this service in the UK and are confident that we will be a game changer for businesses in the US too.”

Reeves launched Moneypenny after falling victim to poor service from a telephone answering service he was using while running a small graphic design firm.

In addition to its head office in Wrexham and the new US base, Moneypenny also has receptionists in Auckland, New Zealand, answering ‘overnight’ calls for UK businesses during their daytime hours.