M6toll’s digital transformation programme gears up for expansion

M6toll’s ‘RoadAhead’ digital transformation programme is moving through the gears with a raft of new technological initiatives being implemented to improve customer experience.

The roll-out of new technology is seeing Midland Expressway (MEL), which owns and manages the M6toll, investing across the business in digital systems such as its ANPR enabled tolling infrastructure.

The installation of roadside Automatic Number Plate Recognition (ANPR) cameras provides the capability to capture license plate data and enable contactless and cashless payments for account customers.

It has already been successfully trialled with business customers and is currently in the process of further trialling with FlexiPass car drivers ahead of an expanded roll-out to more road users this year.

Further plans for the tolling system include expanding the current 16 ANPR enabled lanes to a full deployment across all 45 lanes.

Gavin Revell, chief information officer, at Midland Expressway, said: “The ‘RoadAhead’ digital transformation programme is focused on delivering our strategic vision to make the M6toll one of the most technologically advanced, customer orientated & connected motorways in the UK. We continue to evolve our strategy to ensure future technological developments, including a world with connected autonomous vehicles, are considered.

“Along with the tolling technology and infrastructure, the programme focuses on transforming our digital customer journey with the introduction of a new ecommerce solution and customer management solution, all centred around an enhanced data governance, BI & insights capability.

“The changing demands, post COVID, of a modern workplace have also been considered and our ability to securely offer flexible and digitally enabled services remains a core focus. We also continue to eliminate waste from our business and further improvements in process automation remains key.

“The introduction of an improved data architecture and the use of AI will continue to help eliminate unnecessary manual activities and ensure the introduction of new technology does not further impact our operational teams.”