eg solutions partner Aspect expands offering with new acquisition
ASPECT Software, which has linked up with Staffordshire-based financial software and back office optimisation supplier eg solutions, has expanded further with a major acquisition.
The US company has acquired Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes.
Aspect said the acquisition would add $50m in annualised revenue and contribute to the bottom line. Voxeo’s platform and global infrastructure will serve as the nucleus for Aspect’s expanding cloud, hybrid and premise-based solution portfolio.
Sheila McGee-Smith, President, McGee-Smith Analytics, said: “Cloud providers have been in big demand in 2013 and with Voxeo, Aspect looks to have acquired one of the best in the class. The addition of Voxeo’s multichannel self service capabilities to Aspect’s Unified IP platform will arguably leapfrog the offerings of several contact centre market leaders.”
The acquisition will enable Aspect to augment and improve its product portfolio in key areas.
Chris Koziol, president and general manager of the Interaction Management division at Aspect, said: “We are thrilled to not only be integrating a best-in-breed platform into the Aspect portfolio but we are just as excited to welcome the Voxeo employees into the Aspect fold. They are a talented and engaged group and we feel very fortunate to be able to tap into their energy and creativity.”
