SCC signs five year contract with the National Trust
TECHNOLOGY company SCC has signed a partnership deal with well-known conservation charity the National Trust.
Birmingham-based SCC – believed to be Europe’s largest independent technology company – has been working with the National Trust for the last ten years.
Now SCC – part of Sir Peter Rigby’s Rigby Group – has signed an agreement for the next five years that will see SCC acting as an extension of IT services to the charity.
A fully-branded National Trust service desk has opened at SCC’s National Service Centre in Birmingham where SCC staff will provide IT support for its full-time employees and more than 70,000 seasonal volunteers across the National Trust’s 360 properties.
SCC will provide out of office support for the charity seven days a week, while SCC staff have undergone a comprehensive training programme to embrace the National Trust culture.
Sarah Flannigan, CIO at the National Trust, said: “We are delighted to be continuing our partnership with SCC but this is far more than simply a contract extension – it is a considerable step-up for SCC which will re-define how closely the two organisations work together.
“High quality IT support is essential so that our staff and volunteers can work efficiently and have dedicated personnel on hand who understand our needs and can answer queries and problems in a concise way but without speaking IT jargon.”
James Rigby, chief executive of SCC, said the firm is fully committed to providing outstanding customer service to the National Trust.
“We have signed a five-year contract with the option of extending it for a further two years following a competitive bid process,” he said.
“As part of dovetailing with the National Trust’s own practices, we are introducing ServiceNow to ensure we continue working in an innovative and efficient way.
“Our engineering workforce also has an important role to play and we have formed a regular team of 30 National Trust champion engineers who wear dual-branded uniforms when they visit properties to be the front-line service of their colleagues on the service desk as well as forming customer relationships.”
