National Windscreens appoints managing director

TAMWORTH-headquartered National Windscreens, the UK’s largest independently owned windscreen repair and replacement specialist, has appointed Pete Marsden as managing director.

Marsden joined the company in 2010 as commercial director and has since spearheaded a number of successful strategies.

He said: “Over the past four years we have strengthened our brand and implemented a business strategy which has resulted in a number of high profile contracts with fleet operators, insurers and insurance brokers who recognise the value we place on customer service.”

Whilst the overall market trend is to cut operating costs by having fewer branches, National Windscreens says it is committed to retaining its fitting centre network.

Marsden added: “We operate 108 fitting centres across the UK, holding in excess of £3m of glass stocks and supported by 800 mobile technicians.

“This service coverage means a UK motorist is on average never more than 11 miles or 20 minutes away from a National Windscreens technician – a key factor in achieving market leading time to serve statistics and a customer satisfaction (NPS) score of 88.1.”