Outsourced communications business pledges 1,200 jobs after record year
AN outsourced communications firm in Hull which provides sales and support services for blue chip companies says it expects to create 1,200 jobs over the next three years after a “transformational year.”
ResQ has reported its best year of trading with sales growing by 22% to £12.5m and over £1m EBITDA achieved in 2015.
This year the firm also opened a new call centre in Seaham, County Durham, with the creation of 1,200 jobs expected over the next three years in IT, HR, training and support roles.
Advised by Mazars, the company has seen its turnover and profitability grow through what it said were a number of strategic operational enhancements including a complete change in the firm’s internal IT structure.
These changes have improved ResQ’s service delivery performance, which in turn has strengthened existing customer relationships resulting in organic growth. The firm’s expansion is also being driven by customers who are returning contracts from overseas.
A family owned and run business, ResQ provides sales and support services for many large blue chip clients across the digital, energy, retail and insurance sectors.
ResQ currently employs nearly 700 people at its offices in Hull.
Nic Marshall, CEO of ResQ said: “I am really pleased with ResQ’s performance during 2015. We met all of our objectives for the year – improved financial results, enhanced operational efficiencies and most importantly heightened levels of client satisfaction, which have in turn contributed to our stable growth.
“2015 was a transformational year for us and we have our sights firmly set on continued expansion and job creation in 2016. We have secured significant investment which has enabled us to open a new call centre in the North East of England which will accommodate our continued contract successes and eventually enable us to double the capacity of the business.”
Gill Marchbank, COO of ResQ, added: “Our success is a reflection of the abilities and dedication of our amazing team of staff, without whom we wouldn’t be able to achieve this outstanding success. We instil a hard working yet fun and enjoyable work culture at ResQ and our investment in our employees is testament to our success.
Shaun Mullins, audit and advisory partner at Mazars, added: “ResQ has an excellent reputation for delivering high quality sales and its success is reflected in the strong growth it has achieved. I am pleased that we have been able to work alongside the company and support the delivery of their business objectives.”
