Short-haul airlines ranked for customer service

A ranking of customer satisfactions levels across short-haul airlines includes a number which fly to and from Yorkshire airports.

Topping the list of the Which? Airlines Survey was Aurigny with an 80% customer score, which operates services between Leeds Bradford Airpot and Guernsey.

Leeds-heardquarted leisure airline, Jet2.com, came second, scoring 76% for their overall customer service.  Both airlines were given ‘recommended provider’ status.  Jet2.com’s airline’s short-haul ranking in the annual survey took them up from 5th position last year and 10th the year before that.

Completed by almost 9,000 Which? members, the survey asked those flying from a UK airport about their travel experiences on a number of short haul airlines. An overall customer score was then compiled based on a number of factors including punctuality, boarding, cabin environment, customer service, food and drink, comfort and value for money.

Aer Lingus came in fourth position, with a score of 73%; KLM ranked eighth with 67%; Flybe was joint 11th with 64%; Wizz Air came 16th with 56%; Thomas Cook came in 17th, with 54%; British Airways ranked  18th with a score of 52% and Ryanair came in 19th with 45%.

 

Steve Heapy, CEO of Jet2.com and Jet2holidays, said:  “We have invested heavily into delivering the best experience for our customers, so to receive this accolade from Which? is something we are very proud of. Our customer score is not only consistently high, but it is also consistently improving, which demonstrates the continued effort that everyone at Jet2.com and Jet2holidays puts into delivering the very best value and customer service.”

Meanwhile, Flybe, which flies from both LBA and Doncaster Sheffield Airport, was recognised as the most punctual UK-based airline in the latest report.  The carrier once again topped on time performance all other UK-based airlines.

The study was based on an analysis of monthly punctuality statistics gathered by the Civil Aviation Authority (CAA) on the percentage of flights that arrived in to the UK within 15 minutes of due time (Short Haul Airlines). Flybe’s recorded 80% of its flights as being on time, ahead of British Airways (79%); Jet2 (76%); Thomas Cook (69%) and easyJet (67%).

Luke Farajallah, Flybe’s Chief Operating Officer, said:  “Flybe remains heavily focused on maintaining its above average track record for punctuality and there is a company-wide commitment to improve even further this very important element of our passengers’ experience. So we are naturally delighted to have been again recognised as the most punctual UK-based airline.”

 

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