Yorkshire Bank payments “glitch” investigated

A problem at Yorkshire Bank which saw customers’ January wages not paid into their accounts last Friday (Jan 3) sparked apologies and an urgent investigation.

Customers reported problems with their internet banking, mobile banking and payment cards services.

The bank acknowledged the issue, releasing a statement explaining: “We are aware of the issues some customers are having with transactions coming in to their accounts.

“We are doing a full investigation and ask that you please bear with us whilst we find out what is causing this. Any further information will be provided as soon as we have it.

“We want to reassure customers concerned about potential charges as a result of the current issue. Customers will not be negatively impacted financially and we will make good on any charges automatically generated. We are sorry for any inconvenience customers are experiencing.”

The BBC reported the problem had affected customers of Clydesdale and Yorkshire Banks.

CYBG, the former name of the umbrella group, changed its name to Virgin Money UK plc last year. The entire business, including the Clydesdale and Yorkshire banks, is due to be using the Virgin Money brand by the end of 2021.

In an update released to the public on Saturday (Jan 4) Yorkshire Bank stated: “To any customers affected by yesterday’s Bacs transactions issue – thank you for your patience. We are pleased to confirm all accounts were updated overnight and the issue has been dealt with.

“We are sorry for any issues or concern this incident caused. Any customers impacted financially will be put right as soon as possible and our usual lines of communication are open for any questions or concerns.”