60 more jobs being created at utility provider

Yorkshire Water is looking to hire 60 customer relationship managers over the next six months, to support its ‘Best for You’ approach.

The roles will be based in its customer contact centre at Midpoint business park, on the border of Pudsey and Thornbury.

‘Best for You’ approach allows Yorkshire Water’s customer relationship managers to support individuals to find a payment plan that suits them and help them to find ways that they can cut costs.

Customer relationship managers support the water company’s customers to pay their bills, manage payment plans, understand how bills are calculated and can also support customers to sign up for the company’s Priority Services Register.

The priority services help customers who may need additional support, might be significantly impacted if they can’t access water for a short period of time, or need to tailor their interaction with the utility company to ensure they have a positive experience.

Jonathan Harding, managing director of Yorkshire Water’s contact centre, said: “We’re looking for people that enjoy problem solving in a fast paced environment.

“We are the first people that customers speak to when they have a question, and it’s so important that we’re able to support them when they need it.”