Airport catering deal promises improved experience for passengers

Leeds Bradford Airport (LBA) has appointed an international catering operator to provide food and drink services for its lounges.

Newly appointed Elior will now serve a wider range of food and drink options from LBA, with a changing seasonal menu and a dedicated team of chefs.

Its staff will be serving customers and keeping stocks replenished throughout the day in LBA’s Yorkshire Lounge and 1432 Runway Club.

New technology has also been introduced in LBA’s 1432 Runway Club lounge for direct-to-table ordering.

Elior Group is a global operator of contract catering and support services, with experience in the premium hospitality sector, having previously operated SkyLounge at Heathrow Airport (LHR).

The improved offering will see the creation of five new staff roles to manage the enhanced services.

John Cunliffe, commercial and strategy director at LBA, said: “Positive customer experience is a priority for us and we welcome the changes that Elior will bring to our lounges.

“The introduction of delicious seasonal menus, new technology and dedicated staff are sure to help our customers relax and unwind before a work trip or bring that holiday feeling before take-off.

“This is an important step for us as an airport and one that will support our wider LBA:REGEN development plans to improve passenger experience for customers.”

Calum McLaren, divisional managing director at Elior, added: “We are pleased to be operating the lounges in Leeds Bradford Airport, bringing to life our passion for delicious freshly prepared food that is locally sourced and seasonal.

“Introducing new, innovative technology to the lounge is fundamental to delivering this heightened customer experience.

“Leeds Bradford Airport is an exciting partnership opportunity for us, with the airport offering a fantastic range of destinations to a large catchment area.”

Elior will now manage the day-to-day operations of the lounges at LBA, but the airport will continue to take responsibility for commercial performance, front desk management and sales initiatives.