Parseq acquires The Panther Group to create one of UK’s biggest

YORKSHIRE firm Parseq has acquired contact centre services group The Panther Group.

The deal, for an undisclosed sum, sees Rotherham firm Parseq, a business process outsourcing and technology business, buy London-based The Panther Group (TPG), which has two core businesses, telephone fundraising company, Pell & Bales and Spokenfor, a 250-seat contact centre and marketing solutions company, focused on blue chip clients.

The acquisition will create one of the UK’s largest mid-market business process outsourcing (BPO) companies delivering a broad range of front and back office services.

Established more than 30 years ago, Parseq provides transactional and managed services in finance, back office processes and secure data management, processing 50 million documents per year and 100,000 payment transactions daily on behalf of its clients, with an annual transaction value of around £25bn.

Parseq’s interim chief executive, Rami Cassis, said of the acquisition: “Our acquisition of TPG comes at an exciting time for the business and increases our ability to provide existing and new clients with an extensive range of back and front office services, particularly in the areas of data management and business intelligence.

“Pell & Bales is a long established and well respected provider of telephone fundraising and we aim to strengthen its position within the market by providing a significant level of investment in areas such as social media and mobile products.”

Derwyn Jones, chief executive of TPG, will become CEO of the enlarged Parseq Group.

Mr Jones, who is the former group managing director of marketing services and PR firm Golley Slater and MD of Dell’s European consumer division, said: “Parseq will provide Pell & Bales with a fantastic opportunity to continue investing in innovative products and services, whilst remaining as one of the UK’s leading telephone fundraising companies.

“It will also enable Spokenfor to leverage Parseq’s extensive experience as a successful contact centre solutions provider.  I am excited at the prospect of taking forward the new enlarged business to deliver greater success for its clients; staff and other stakeholders.”

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