Multi-million deal creates phone repair centre

A MULTI-MILLION pound deal will see the creation of a new mobile phone repair and return centre in West Yorkshire, it was announced this morning.

Delivery and logistics giant DHL is partnering AIM-listed Regenersis, an after sales technology support company, to create the centre in Normanton after signing a four year deal.

The centre aims to use the two firm’s respective expertise to provide mobile phone companies with rapid repair and return services for their customers at lower cost.

Gary Stokes, chief executive of Regenersis, said: “We are excited by the opportunities that this new venture between Regenersis and DHL Supply Chain could provide. 

“By combining our complementary expertise we are creating a new service model for the industry that will benefit our clients and the service experience of the consumer alike.  As we move forward together, we intend to offer this enhanced service to a broader customer base both in the UK and internationally.

While the Normanton facility will initially focus on mobile phone customers it is expected the centre will in future cater for a wide range of technology clients.

Charles Stewardson, vice president and business director at DHL Supply Chain, said: “Keeping our clients’ customers delighted by their devices is ‘job one’.

“By combining our proven reverse logistics solutions with the tried and tested technical capabilities of Regenersis in a single facility, we can deliver best in class after-sales support to the mobile sector – improving customer satisfaction and retention for the mobile industry.”