Strong first half for Nunwood

NUNWOOD, the customer experience consultancy, has posted a 23% growth in year-on-year sales for the first half of 2014. 

Revenues were £5.3m for the period, up from £4.3m in the same period last year.
The success comes on the back of significant client wins for the Leeds-based consultancy in the form of TSB, Google and Microsoft.
 
Nunwood has also significantly extended its long-term relationships with other key clients such as RBS, British Airways, Staples (USA) and Suncorp Bank (Australia).

The firm’s progress has been underpinned a £1m investment in its Fizz: Experience Management reporting technology, coupled with a £330,000 investment in its Customer Experience Excellence Centre – a thinktank dedicated to researching global best practice in experience management. 

Group managing director, Phil Rushfirth, said: “Nunwood’s unique, laser focus on customer experience management is increasingly valued by ambitious brands disillusioned with generalist agencies.  Our work links together the full spectrum of activity: from board-level customer and employee strategy, through to large-scale customer tracking, feedback technology, journey redesign and frontline training. Uniquely, we now couple this with The Customer Experience Excellence Centre – a deep, evolving vision of what best practice looks like and how to apply it.”