Exploring the Benefits of Unified Communications in Remote Work

In the last few years (especially after COVID) remote work has been one of the biggest workplace trends. Tech advancements are a big part of it and the global events as of late have also contributed to the rapid changes.

But although remote work has a lot of benefits, it comes with its own challenges.

One of these challenges is communication – typically remote teams use a variety of tools to connect and communicate with the team – but these can sometimes lead to lower productivity.

This is where Unified Communications (UC) come in; a more all-encompassing approach that supports remote operations on every level.

Let’s take a look at what UC really means.

• Centralized Communication

Unified Communications is a single platform which combines voice, video, messaging and file sharing. This kind of “tool consolidation” really makes the whole communication landscape much easier for remote workers.

Instead of toggling between tens of different apps, employees have one place to go for all of their communication needs which means:

• Efficiency: Less time switching apps = more time for productive tasks.
• Clarity: When communication is done through a single medium there’s less chances for it to be lost in translation or for the context to be missed.
• Consistency: When everyone is using the same tools you’re able to remove the confusion and make the messages more streamlined.
• Enhanced Collaboration

Unlike traditional PBX systems, these tools don’t just share information; they create an interactive workspace that mirrors the in-office experience.

Here’s how the following features can cultivate a strong sense of community and teamwork:

• Real-Time Presence

With real-time presence technology employees know who at their company is available right now.

Whether someone is on a call or away from their desk you’ll be able to see when they are free — meaning your messages will never go unread or calls unanswered.

• Screen Sharing and Whiteboards

Both screen sharing and whiteboard capabilities help employees communicate more effectively with remote colleagues. Whiteboards enable workers to engage visually during conference calls — which leads to better brainstorming sessions and promotes team-building within distributed teams.

• Security and Compliance

The security features integrated in UC systems protect your business communications. These systems are designed to keep the data integrity and privacy which is crucial in remote work where network vulnerabilities can be a threat.

UC solutions are developed following various regulatory standards that help your organization fulfill its legal obligations without any extra cost or effort.

Two more things that you get with UC systems:

• Higher flexibility and scalability for businesses;
• Improved employee productivity.

Conclusion

With these technologies in place businesses can continue to be productive at high levels even when their employees are working remotely.