Refund, Repair or Replace? Know Your Business Rights

January is the busiest time of year for consumers returning goods to retailers, both on the High Street and on-line. Getting refunds, repairs and replacements right can be greatly beneficial to a brand, promoting both trust and advocacy. On the flipside, getting it wrong can have far reaching consequences especially when a misinterpreted exchange is shared on social media.In recognition of this, West Yorkshire Trading Standards work with retailers across the region to provide guidance on The Consumer Rights Act 2015. As part of th... You can carry on reading TheBusinessDesk.com for free, but you have reached the maximum number of pages an unregistered user can view. To register for an account, click here or login below...
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