Security specialist strikes 10-year deal with retirement village developer

TIS, the Nottinghamshire-based life safety and security systems integrator, has agreed a new 10-year service and maintenance contract with ExtraCare Charitable Trust.

The contract with the not-for-profit retirement village developer, awarded via a competitive tender process, renews a decade-long partnership and will see TIS continue to support ExtraCare Charitable Trust’s life safety, security and communications service and maintenance requirements across its entire retirement community portfolio.

The agreement will last for an initial five years with an option to extend by a further five.

As a key technology partner to ExtraCare Charitable Trust, TIS will provide support at locations including Mansfield, Nottingham, the West Midlands and the South East.

TIS CEO James Twigg said: “This contract extension demonstrates our ongoing commitment to the integrated retirement community sector and the high service standards we’ve set ourselves.

“The agreement further validates our approach to designing, installing and maintaining converged IP infrastructure which offers customers streamlined operations, lower maintenance costs, greater functionality, and smarter protection for residents.

“We look forward to many more years working with ExtraCare Charitable Trust.”

Kevin Tanner, senior contracts manager at ExtraCare Charitable Trust, said: “This new, long-term contract will enable ExtraCare to continue providing the highest level of care and support for our residents.

“Our relationship with TIS, which spans more than a decade, has given us complete confidence in the team’s ability to provide critical service and support for our life safety, security and communication systems. TIS’ flexible approach to service and maintenance, based on innovative technical solutions, will help us to remain compliant, reduce costs and be more operationally efficient over the length of the contract.”