Retail Assist reveals new management structure

(L-R) Julian Woodall – HR director; Dave Roberts – managed services director; Dan Smith – CEO; Matthew Proudlove – CFO; Hazel Olivier – solutions director; Renato Pastorino – client director

An East Midlands business whose IT software and support are used by some of the biggest names in retail and hospitality is introducing a new management structure.

Retail Assist provides technology, support and expertise which ensures that retailers and well-known hospitality brands can meet customer demand in-store and online.

Currently on course for its most successful trading year, the business has now set up a new Operational Board which has seen key staff step up to take on new responsibilities.

The move has also seen a new face join the business – people development expert Julian Woodall, who becomes HR Ddirector at Retail Assist.

The Operational Board will work alongside Retail Assist’s Main Board, which is led by chairman Alan Morris, CEO Dan Smith and CFO Matthew Proudlove. While the Main Board will focus on the long-term strategy of the business, the Operational Board has responsibility for day-to-day delivery.

Explaining the new structure, Smith said: “We’re going through an exciting transformation that comes with being an organisation that has grown from a small Nottingham/Northampton company into a multi-site business which underpins the IT operations of some of the biggest brands in retail and hospitality internationally.

“The business is performing brilliantly, securing some very high-profile new clients and winning global accolades for the customer service that lies at the heart of what we do. The new structure will help us to capitalise on that growth and move on to the next level.”

Retail Assist employs more than 90 people at its headquarters on Friar Lane, Nottingham, while a further 80 people are based at two sites in Northampton – an application centre on the Moulton Park Industrial Estate and a Data Centre nearby on Westleigh Office Park.