Bank to shut 12 North West branches in latest wave of closures

TSB is to close 12 North West branches as part of a rationalisation programme that will cost 970 jobs across the country.

The bank has blamed the continued changes in customer behaviour for the need to close 164 branches nationwide in the latest wave of closures.

It announced the closure of 82 branches last November, when it outlined plans to save £100m by 2022. By the end of next year TSB expects to have 290 branches open.

Debbie Crosbie, chief executive of TSB, said: “Closing any of our branches is never an easy decision, but our customers are banking differently – with a marked shift to digital banking.

“We are reshaping our business to transform the customer experience and set us up for the future. This means having the right balance between branches on the high street and our digital platforms, enabling us to offer the very best experience for our personal and business customers across the UK.”

The bank is removing 969 jobs and creating 120 roles, which includes introducing mobile advisors to provide additional support to some communities across the country where branches are closing.

Changes are being made across the branch network, and in mortgages and customer service operations teams. TSB expects the vast majority of jobs lost will be by voluntary redundancy.

The North West branches closing are:

Blackburn, Bastwell – January 26

Bolton, Daubhill – replaced by new city centre branch

Bolton, Horwich – replaced by new city centre branch

Haslingden – January 20

Liverpool, Heathfield – June 8

Liverpool, Waterloo – March 3

Manchester, Cheetham – April 21

Manchester, Irlam – May 25

Manchester, Radcliffe – February 3

Prestwich – April 28

Skelmersdale – May 4

Warrington, Orford – May 19