Communications specialist to recruit 100 staff as volumes grow during pandemic

Joanna Swash

Outsourced communications group Moneypenny has announced plans to recruit up to 100 staff.

The Wrexham-based provider of systems for businesses of varying sizes is further expanding its professional and dynamic team with new PA’s and Live Chat agents.

It follows a 20% increase in call volumes and a doubling of Live Chat during the pandemic.

The new recruits will be answering clients’ phone calls and conducting live chats as though they are based in their offices.

Moneypenny currently has 850 employees in the UK and a further 250 in the US.

Since March 2020 it has already recruited more than 350 employees with the majority of these joining from declining economic sectors such as hospitality and travel due to their customer services skills which are a vital ingredient for working within the sector.

For the new PA’s/Live Chat agents being recruited, a specially-devised interview process is in place with the majority of this being done virtually.

However a small element of this process and part of the training will be office-based.

Moneypenny Group chief executive, Joanna Swash, said: “We are looking forward to onboarding our new recruits and one of our key strengths at Moneypenny is our unique insight into clients’ needs coupled with the best people and technology offering.

“At Moneypenny we believe strongly in the future of the office and are excited about being able to provide new office-based positions as well as a new hybrid working model to our local area.”

Moneypenny has recently opened new state-of-the-art offices in Atlanta, Georgia, that mirror the award-winning Wrexham headquarters.