Customer services expert recruiting for 400 roles ahead of annual peak season

A Bury-based provider of outsourced customer service solutions, is launching a recruitment drive for around 400 jobs.

FM Outsource is embarking on the push to provide for its client roster of top UK brands in their annual peak season.

The new roles cover both remote and office-based jobs.

Team members will work on several accounts across various sectors, supporting major household names including Superdrug, Hotel Chocolat, FedEx and Pret A Manger.

FM Outsource helps a wide range of clients to improve their customer experience and boost loyalty and sentiment by providing 24/7, multilingual, and omnichannel customer care, powered by cutting-edge proprietary technology.

The business has recently implemented a new learning and development system to facilitate high standards of remote onboarding and training, with the company now welcoming fully remote candidates as well as those based in the local area of Bury. This comes alongside its business-wide commitment to hybrid working prior to the pandemic.

Employee benefits include an on-site gym and restaurant, frequent social events, and bonus opportunities. There is also an undergraduate scheme that develops graduates into ‘recruitment champions’ where they are tasked with assisting the recruitment team in funnelling in potential student recruits in exchange for a bonus.

Martin Brown, CCO of FM Outsource, said: “This year we have invested heavily in recruitment, from attending fairs across the country to improving our processes. We want to ensure that we are providing a high quality service for our clients all year round.

“The business has grown significantly over the past three years, with revenue soaring by 67%, so it is vital that we maintain this growth by making the team as strong and efficient as possible.”

He added: “One aspect we have sought to improve is the filtration of job applicants. We have introduced a new video recruitment system called Vidcruiter which allows us to filter candidates through online tests and video applications.

“We want to ensure we are only recruiting the best for our clients, which this system is enabling us to do, as we can quickly determine the most skilled and appropriate candidates. It also simplifies the process for candidates themselves, as the streamlined system makes job applications much easier.”