Manchester tech platform raises £93m in Series C funding

Nick, left, and Richard Mealey

Customer engagement platform Connex One plans has raised more than £93m in a Series C funding round with plans to expand its global workforce to more than 1,000.

The minority equity stake from investors included leading technology advisory and investment firm GP Bullhound.

The investment will enable Manchester-headquartered Connex One to continue to scale its global operations.

Founded in Manchester in 2013 by brothers Nick Mealey and Richard Mealey, its software, used by the likes of O2 and Gousto, provides tools such as customer communication, calling, shift organisation, web form designing and speech analytics.

In recent years, the firm has rapidly expanded its product and machine learning teams and launched a range of next-generation AI customer engagement features, enabling the business to achieve consecutive years of triple digit-growth of Enterprise clients and ARR.

To support the growing demand from global enterprises, the firm has expanded operations in the UK and internationally.

With new offices opened in Miami, Barcelona, and Melbourne already in 2022, Connex One is currently expanding its global workforce to 1,000 people.

Nick Mealey, CEO, Connex One, said: “Connex One’s growth rate has been phenomenal; it is a testament to our high calibre global team and the value that our award-winning platform has created for our customers. I am very much looking forward to the next phase of our journey.”

Per Roman, co-founder and managing partner, and Alon Kuperman, partner at GP Bullhound, said: “After being fascinated with the power of their software, we are thrilled to be partnering with Connex One as they disrupt and take over the industry.

“We are firm believers of the efficiency that end-to-end cloud-based software solutions bring to businesses of all kinds, and Connex One has the perfect product and team to serve the contact centre industry.”

Latium Tech, the investment vehicle owned by Brian Kennedy, took a majority shareholding in Connex One back in 2016, along with Sir Terry Leahy and The William Currie Group. The legal advisor to Connex One was DWF, led by Frank Shephard.

Click here to sign up to receive our new South West business news...