People: FM Outsource; Elite Group; ProofID; BES; PM+M; MCS

Jo Hayhurst

Bury-based FM Outsource, an outsourced customer service provider, has welcomed Jo Hayhurst as people and communications manager, as it continues to invest in the employee experience.

In previous roles , Jo has delivered employability programmes to people outside of education, employment, or training. This involved supporting individuals from a range of backgrounds by identifying learning, wellbeing and engagement needs, removing barriers which may have prevented them reaching their potential.

In her new position at FM, Jo has been tasked with overhauling internal communications and employee engagement levels through health and wellbeing initiatives, internal events, and engagement schemes, all of which influenced by her previous positions.

The new hire comes alongside the launch of a new engagement and wellbeing strategy, ‘FM Thrives’. FM Outsource has developed a new holistic approach built around five key pillars – FM Cares, FM Rewards, FM Includes, FM Grows, and FM Talks, based on the company’s existing core values.

Jo Hayhurst said: “In my new role I am keen to ensure that each and every team member feels supported and satisfied in their job. With my previous roles in the education and employability industry, I feel well prepared to improve the employee experience at FM Outsource in various ways.

“I am proud to be launching the new engagement and wellbeing strategy this year alongside the rest of the FM team to better engage our employees. We have taken their feedback into consideration and curated a programme that ensures we have a team that is invested in the company and is striving for excellence.”

Martin Brown, CCO at FM Outsource, said: “Jo’s passion for interacting with people and supporting them to achieve their full potential made her the obvious choice for this new role. We were founded as a family-led company, and we’re keen to continue this sentiment as we continue to grow. Hiring Jo is a commitment from us to keep going above and beyond for our team and make sure everyone has access to what they need to succeed.”


Elite Group, an ICT managed services provider based in Lancashire, has appointed Adam Turton as chief executive. He succeeds Rob Sims who served as CEO for the past five-and-a-half years. Sims will remain with the company and begin his planned role as board advisor, supporting on strategy and key projects.

Turton has been an integral part of Elite Group over the past 20 years. Having started his career with the company as a graduate, he progressed quickly working in roles within all departments.

He has significant experience of leading and delivering organic growth strategies and M&A with more than 15 acquisitions completed in the sector including a mix of share and asset purchases. He has held a number of senior management, board and C level positions, most recently as chief revenue officer.

As CEO of Elite Group, Turton will focus on setting the long term strategic direction for the company with a priority on customer experience, product market fit and growth.

Adam Turton

Matt Newing, founder and chairman of Elite Group, said: “Adam’s appointment is something we’ve been working towards for some time and forms part of an agreed succession plan with outgoing CEO, Rob Sims. With close to 20 years’ experience in the sector working exclusively for Elite Group – and associated group companies – Adam’s appointment is the culmination of all his hard work and dedication to the company.

“His appointment reflects positively on Elite as an employer that nurtures talent and rewards loyalty, commitment and hard work.”

Outgoing CEO and board advisor, Rob Sims, said: “I’m delighted to be handing over responsibilities to Adam. He has all of the leadership qualities and key attributes required to be a successful CEO and is the perfect person to lead Elite Group going forward.”

Adam Turton said: “I’m humbled and privileged to be given the opportunity to lead this amazing business and team of people. I have been appointed to lead the future growth of the business, deliver shareholder returns and drive enterprise value.

“Above this, my appointment is a fantastic opportunity to bring real value and have a lasting positive impact on the lives of our people, customers and the communities within which we work and live. I have ambitious growth plans for the business and am really excited about the future.”

He added: “I would to thank both Rob Sims and Matt Newing for their backing and support.”


Salford-based ProofID has unveiled four new members on its executive leadership team.

Scott Leiper serves as non-executive chairman, and Heather Chatten, John Iandolo and Krishnendu DasGupta join the team with three newly-created roles as chief people officer (CPO), chief revenue officer (CRO) and senior VP of managed services, respectively.

Former chairman, Gareth Noonan, remains on the board of directors and takes up the newly-created role of chief strategy officer (CSO).

In May 2022, Maven Capital Partners invested £15m in ProofID to accelerate its growth ambitions and an integral part of the strategy was focused on creating the right team for the challenges ahead. Moving forward the new hires bring a complementary set of skills to the company.

Scott Leiper

Scott Leiper has 30 years’ experience helping IT companies sustainably grow and develop leadership teams. He was previously COO of Amor Group where he helped double the size of the business and sell it to Lockheed Martin. As chair of Incremental Group, he worked with the team to build a £40m revenue business which was acquired by Telefonica in March 2022 for up to £175m.

Heather Chatten began her HR career with Unilever and has extensive experience of employee relations and engagement, remuneration and benefits, recruitment and organisational development. She and has an MBA from Manchester Business School and has been working with ProofID since 2019 on a consultancy basis but has joined full time to lead the company’s efforts to attract, develop and retain talent to support growth plans.

John Iandolo has held leadership roles for more than 25 years in IT businesses. Prior to joining ProofID, he worked predominantly in private equity-backed businesses. He has a track record of growth, innovation, and strategic change management through high performance teams

Krishnendu DasGupta has significant experience in setting up managed services teams in new geographies and establishing full cycle operational processes for service delivery to large global enterprises. He spent 14 of his 25+ years in the industry working for Cisco.

In December, ProofID announced strong growth for FY2022 – annual turnover grew to £16.6m for the year to September 30, 2022, a 36% increase in turnover on FY2021 when revenues reached £12.2m.

CEO Tom Eggleston said: “This year promises to be an exciting year of evolution for ProofID – we have a strong foothold in the marketplace from which to grow and the right talent in our team to make it happen. With Maven Capital’s financial investment and a team of highly skilled individuals, it feels like we have the world at our feet – I’m truly excited to work alongside such a great bunch of people to take ProofID to the next level.”


Rochdale-based design consultancy and contractor, BES, has recently appointed Agata Kucharczyk as internal QA auditor and Grant Ormrod as health and safety co-ordinator to the SHEQ (safety, health, environmental and quality) team.

Grant Ormrod and Agata Kucharczyk

In her new role Agata will be ensuring all procedures and documentation are followed and maintained, while Grant, who was previously BES’s construction supervisor, will be bringing wider knowledge and practical on-site skills to the team.

Managing and developing day to day is Michaela Radford recently promoted to SHEQ manager, with 15 years’ experience in the sector, including five years at BES. Overall, led by operations manager, Christian Godfrey, with 35 years’ experience, BES now has a strong team in place to meet the ambitious goals for 2023.

Christian said: “With more resource and enhanced skills within the team, we’re all excited about the progress we can make together. It’s also good to see skills transferred internally as well as fresh ideas from those totally new to the company.”


PM+M, the Blackburn and Bury-based chartered accountancy, business advisory and financial planning group, has bolstered its audit, accounting and advisory team following the appointment of Daniel Bowles as a director.

In his new role, Daniel will be leading a mixed portfolio of audit and non-audit clients operating across a diverse range of industries.

The audit team at PM+M, of which Daniel will be a key member, works with all types of clients from large corporations to SMEs and not-for-profit organisations, across a variety of sectors, providing tailored advice on all manner of audit, assurance, and advisory matters.

Daniel Bowles and Chris Johnson

Daniel will strengthen the team and support the growth plans, closely collaborating with colleagues across all departments and playing an integral part in developing PM+M’s reach across the North West.

Daniel has worked in the finance sector for 23 years. He joins PM+M from Topping Partnership which is based in Trafford Park. He worked there for 21 years and in 2016 he became the firm’s audit compliance principal. Prior to that he worked at Cowgills.

Chris Johnson, partner at PM+M, said: “Daniel has a fantastic pedigree in accountancy practice, so we are delighted that he is now part of PM+M. His dedication to delivering a first class service for his clients really resonated with us and we are confident that he will add huge value to our clients and our own business.”

Daniel said: “My whole career has been about working with managing directors and business owners to help them develop their companies. My new role at PM+M felt like a great opportunity to do that in a forward thinking and innovative organisation.

“My focus is now firmly set on delivering for my clients and helping PM+M achieve its vision of being the best North West firm of finance professionals.”


MCS (Microgeneration Certification Scheme), the standards organisation for small-scale domestic renewable energy and technology across the UK, has appointed Stephen Trotter to its board as a non-executive director.

Stephen has an impressive leadership track record of more than 30 years in the energy industry, from power transmission and distribution to leading renewable energy projects.

He is qualified as a chartered electrical engineer and most recently was chief executive of Natural Power, a global energy consultancy working exclusively on world leading green energy projects.

Stephen’s passion for skills and people development, especially supporting the net zero energy transition, will help inform Daresbury-based MCS’s growing work to redefine competency in the renewable energy and heating industry.

He has been a member of several cross-cutting industry groups focusing on safety, skills and technology, experience which will bolster MCS’s work to provide consumer and contractor confidence in renewable technology.

Stephen Trotter

Stephen said: “It is a pivotal time to be joining MCS. I am looking forward to working closely with the board and the executive team at MCS as it plays an increasingly important role in helping deliver an integral part of the UK’s net zero energy transition. The need for home-grown energy solutions has never been stronger, especially given the ongoing cost-of-living crisis which has brought about an increased focus on the UK’s energy affordability and security.

“It’s only right there be further attention on renewable energy generation to reduce carbon emissions. MCS data highlights the continued uptake in solar, battery storage and heat pump installations, as well as an increase in certified contractors who are on the ground delivering the work.”

He added: “MCS certification of products and contractors provides consumer confidence that low carbon energy solutions deliver energy and cost-saving benefits in the short term, while adding to the value of a property in the longer term.”

CEO, Ian Rippin, said: “It’s great to welcome Stephen to our team as he joins the board at a critical period. The business is in solid shape as we continue to play a vital role in addressing the huge challenge of decarbonising homes across the UK.

“Stephen’s vast industry experience and leadership skills will help us meet our ambitious objectives by providing stewardship that will enable us to inform consumers and decision makers and work alongside our partners and stakeholders to support the sector’s growth.”