Devon firm develop AI technology to transform airport experience

A Devon-based company has harnessed artificial intelligence technology to transform how passengers travel through airports.

Rezcomm’s vision is to create a world where AI business solutions for lounges, parking, and other airport services seamlessly connect, providing travellers with a streamlined and efficient journey.

The AI-driven approach will modernise airport operations and how passengers interact with airports and transportation services.

Rezcomm has played a major role in propelling innovation within the airport, travel, parking, and transportation sectors, paving the way for a seamless end-to-end customer journey.

By implementing advanced technologies and data-driven strategies, Rezcomm has enhanced operational efficiencies and unlocked new revenue earning opportunities for asset owners.

As a result, travellers now experience smoother and more personalised journeys, while airports and transportation providers witness substantial improvements in their overall performance.

The tech company’s cutting-edge, AI-driven solution for the travel industry has come to life with the launch of its AI-fuelled platform – Rezcomm Marketplace – which will provide a seamless passenger experience from the moment of booking the flight to arriving at the destination.

Using predictive analytics and machine learning, Rezcomm’s solution personalises the customer experience and drives sales across airport retail outlets, optimising revenue for all stakeholders. Their suite of AI-fuelled tools allows airports to monetise digital real estate and offers customers an easy way to navigate airport spaces, from flights and parking to coffee and customer support.

Rezcomm not only uses AI to optimise airport operations and drive business growth but also integrates AI within its own operations. By adopting AI across internal processes, Rezcomm has increased efficiency, innovation, and client satisfaction. This commitment to adopting AI technologies reinforces Rezcomm’s position as a leader in AI-driven solutions for the travel industry.

“We firmly believe in practising what we preach. By adopting AI within our company, we have experienced firsthand the transformative power of automation and data-driven decision-making. AI has enabled us to work more efficiently, focus on innovation, and deliver outstanding client experiences. Our commitment to embracing AI technologies aligns with our mission to lead the way in transforming the travel industry,” Victoria Wallace, Chief Digital Officer at Rezcomm.

Rezcomm’s team of experts has diligently integrated AI into their Marketplace e-commerce platform for the airport sector over the past year while developing innovative solutions for smart parking, toll road operators, and smart cities.

Through their AI Labs, Rezcomm has created a range of cutting-edge AI-driven modules that bring advanced capabilities to their Marketplace platform. The AI-Driven Customer Insights Module combines the power of Customer AI Insights and Rezcomm Customer Analytics, providing deep insights into customer behaviour and preferences across all touchpoints, enabling data-driven decisions and optimised marketing and operational strategies through advanced data analytics techniques and AI-powered analysis, forecasting, and prediction capabilities.

The AI-Enhanced Parking Module accurately forecasts parking demand, enabling precise pricing strategies and proactive capacity planning. These modules highlight Rezcomm’s commitment to providing powerful AI-driven solutions that advance the travel industry and enhance business performance.

“We are proud to announce the launch of our AI Labs, marking a significant milestone in our journey to modernise the travel industry,” said Alwyn J Veliyeth, Chief Technology Officer at Rezcomm. “Our AI-driven modules, such as the AI-Driven Customer Insights and AI-Enhanced Parking, embody our dedication to harnessing the power of AI for businesses. Through deep insights into customer behaviour and optimised parking management, our modules enable our clients to make data-driven decisions that enhance operational efficiency, drive revenue growth, and deliver exceptional experiences. AI is the key to unlocking the full potential of the travel industry, and our AI Labs and modules are a testament to that belief.”