Design consultancy strengthens services with new appointments

Bristol design consultancy, Mace & Menter has expanded its service design for health and care with the addition of Claire Reynolds and Amy McGuinness.

With extensive backgrounds in health and care transformation, inclusive research, and behaviour change, they will collaborate on projects spanning NHS, public health, social care, and the third sector.

Their primary goal is to facilitate a profound understanding of patient, clinician, and staff needs, engage in co-design initiatives, identify opportunities for digital innovation, and construct compelling cases for service investment.

These appointments align with Mace & Menter’s ambitious 2024 growth strategy, which includes the launch of new services addressing specific challenges encountered by health and care delivery organisations in the UK.

Reynolds will focus on working with health and care providers to enhance the reach and impact of their services through user-centred change, leveraging her 15 years of expertise in organisational change and service transformation.

Sam Menter, managing director and founder at Mace & Menter said: “Over the past year we’ve worked as a service design partner for NHS England’s Transformation Directorate, Public Health Wales, NHS Gloucestershire, NHS Mid and South Essex and Scope.

“We know our health system faces multiple challenges including a backlog of patients, staff shortages, an ageing population and evolving health and care needs. Technology is no silver bullet but it can improve access, quality and efficiency of services. The skills and experience we now have in the team put us in a strong position to help organisations put user needs at the heart of decision-making, invest in the right changes and deliver better experiences for clinicians, staff, patients and people who need support.

“We’ve recently signed up two of the UK’s biggest health and care charities and we’re excited to welcome Amy and Claire to help us continue with our ambitious plans.”