New owners of handrails business vow to ‘rebuild customer confidence’ after administration rescue deal

The new owners of Walsall company Stainless Handrail Systems (SHS) have vowed to “restore customer confidence” after rescuing the company from administration.

The Middlemore Lane West-based company, which supplies products including glass balustrades, balconies and canopies, was plunged into crisis when administrators were called in last month.

The new owners said all monies, services and products, including deposits for orders, were lost, leaving customers and suppliers across the country “frustrated and angry”.

SHS was bought out of administration by an independent team, Argento Investments, saving 35 of 52 jobs in the process.

Lee Whittaker, partner at Argento Investments, has promised to restore confidence in Stainless Handrail Systems by trying to honour as many orders made to the old company as possible, even without the deposits in place.

“Stainless Handrail Systems had a fantastic reputation and we believe we can restore that, starting customers’ existing orders wherever possible,” he said.

“All money paid to the previous company by customers has been lost, but we will still attempt to fulfil every order we can.

“We are currently reaching out to customers who were left disappointed – and temporarily out of pocket – by the collapse of the old company. There will be a transition period, so it will take some time for orders to be investigated, confirmed, fabricated and delivered.

“This is a completely new management team, unrelated to the previous ownership. We have experience of helping distressed businesses such as this one to turn around and become successful once more.”

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