Hotel gets makeover under new management

X The Business Desk

Register for free to receive latest news stories direct to your inbox


The new owners of a hotel in Leamington Spa have unveiled ambitious plans for its future.

The Jephson Hotel in Warwick New Road is under new management, with a full refurbishment of 43 of its 65 bedrooms and bathrooms having recently been completed.

Work has also been carried out in the bar and communal areas, while the corridors and outside of the hotel also have a new look.

Arvind Bhardwaj has been appointed general manager at the hotel, bringing with him nearly 20 years of experience in the industry.

His first job was in Dubai before he relocated to Scotland to work at what is now called the Trump Turnberry, a hotel and golf complex owned by former US president Donald Trump.

From there, he moved to Stratford-upon-Avon where he worked at several hotels including at Crowne Plaza, The Arden Hotel – opposite the Royal Shakespeare Theatre – and most recently Hotel Du Vin.

Bhardwaj said: “We want to look after the guest and look after the product, making sure we are top of the table,” he said.

“We want to make sure that every customer who comes in is not just happy but that we exceed their expectations.

“The idea is to make this hotel the best in Leamington Spa. We are starting from building a team and then step by step we will achieve what we want.”

The hotel, formerly called Falstaff Hotel, is looking to build on its popularity with corporate guests, offering people working in the area short stays. Now under the new management of Then Hospitality – an independent hotel management company – it hosts corporate events including christenings, wedding breakfasts and it has a private function room which can cater for up to 60 guests.

Bhardwaj said he hopes the refurbishment will also add to the hotel’s appeal as a place for people visiting the area to stay, with its location providing convenient links to Stratford, Warwick and Birmingham, as well as being close to attractions in Leamington Spa.

The refurbishment, which started back in 2019, was completed in time for it to reopen on May 17.

Bhardwaj is now planning to expand the team of 15.