Lending up at Halifax
HALIFAX increased lending by 5% to £12bn in 2012 as the bank revealed that customer complaints have halved over the past two years.
The bank, part of Lloyds Banking Group, is now the best performing and ranks alongside Nationwide Building Society in terms of customer satisfaction.
In the second half of last year, Halifax received 0.9 complaints per 1,000 accounts.
Speaking to TheBusinessDesk.com, David Nicholson, managing director for Halifax, said the drop in complaints was a factor as to why more people are turning to the bank’s accounts and services.
And Mr Nicholson predicted house prices would stabilise in 2013.
He said Halifax was providing mortgages for one in three of the Government’s New Buy scheme.
“These initiatives are all helping to get the market moving,” he said.
Mr Nicholson said 300,000 customers switched accounts to Halifax in 2012, making it the fastest growing banking provider in the UK.
He also hailed the bank’s Savers’ Prize Draw, which has 1.3m customers. The bank rewards those who sign up to its savings account by giving away £6m a year in prizes to customers.
