Utilita Energy swoops for call centre specialist

A Sheffield-based call centre specialist has been acquired by Utilita Energy, a fast-growing independent energy supplier, in a deal which takes its headcount to 1000.

All 325 bvocal staff – 225 at its Chesterfield site and a further 100 at its Sheffield centre – will become part of the Utilita group of companies.  

Utilita Energy’s customer numbers have shown strong growth in recent years. The supplier expects to reach 500,000 customers in April – up from just over 200,000 18 months ago.

Steve Parker, director of sales and marketing at Utilita Energy, says: “bvocal has played an integral role in the growth of Utilita and has proved to be a highly successful sales channel.

“With this in mind, it made perfect sense to bring bvocal into Utilita in a move that will be mutually beneficial. As we continue to grow, bvocal will play a key role.”

Paul Stubbs, managing director at bvocal, added: “This is a fantastic business opportunity for both companies. Utilita has been bvocal’s only client for the past two years – this deal is great for our brilliant staff, who will now benefit from working for Britain’s fastest growing independent energy supplier.”