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Mutuals outscoring banks for customer satisfaction says Dudley

Jeremy Wood, Chief Executive, Dudley Building Society
Jeremy Wood, Chief Executive, Dudley Building Society
Duncan Tift
Duncan Tift
Deputy Editor, West Midlands

THE Dudley Building Society has said a customer survey has revealed strong satisfaction levels for the way the mutual conducts its business.The society said the results mirrored those conducted at national level which show mutuals outscoring banks across many aspects of customer satisfaction.It said research conducted for the Building Societies Association found that consumer views of the service they received from banks and building societies had swung distinctly in favour of building societies and other mutual lenders and deposit... for the full story register now for free or login below...

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