Senior hire brings energy to ENSEK
ENSEK, the Nottingham retail energy SaaS provider, has hired Rebecca Smith as head of customer optimisation.
Smith brings over a decade of customer service experience, including five years in the energy retail market. Prior to joining ENSEK, she was the director of service and culture at Igloo Energy.
She said: “The energy landscape is full of challenges such as cost-to-serve, differentiation, scalability, and complex regulation. It leaves little to no space for adding value for customers. All too often technology is the major limitation to achieving a great customer experience, with many suppliers still working from several legacy systems that don’t talk to one another.”
She added: “ENSEK is at the forefront of these ongoing changes, working with suppliers to unlock the greatest possible value from the legacy energy system using technology.”
“It’s essential that we understand what success means to our customers, and that we work alongside our customers to help them achieve their business goals. Whatever the challenge is, they need efficient technology platforms to enable agile businesses and react more quickly to shifts in market changes”, Smith continued.
Jon Slade, CEO, ENSEK, added: “Rebecca’s proven track record forms a vital part of our overarching strategy, to provide customers with smooth operating processes including onboarding, contract and subscription management.”“Today, providers require a flexible, future-proofed platform that unlocks an excellent customer experience through digital transformation and constant innovation. ENSEK has an integrated structure which enables us to oversee the customer life cycle in its entirety, giving energy suppliers the best possible service and empowering their competitive advantage.”
