Record six months for software firm Voicescape

Voicescape’s founder and CEO, John Doyle
X The Business Desk

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Social housing software company Voicescape is expanding its team with 12 new hires after reporting 40% jump in revenue growth.

The Salford-headquartered business provides customer communication technology coupled with behavioural insights for social housing providers and local authorities.

In the six months to 31 March 2021, Voicescape secured eight new contracts including Stonewater, Greatwell Homes and Middlesbrough Council, growing revenue to more than £1.5m.

The company said it was now ‘well positioned to continue its growth trajectory’ in its new financial year, maintaining over 95 per cent client retention rate.

In April 2021, the business formally acquired patient messaging platform Message Dynamics to facilitate comprehensive engagement with service users across multiple touchpoints to improve their overall experience.

Voicescape is now recruiting for a total of 12 new roles across the organisation including people in customer success management, new business development, account management and marketing to support its current service offering as well as the launch of two new services later this year.

John Doyle, CEO of Voicescape, said: “The pandemic has seen social housing providers and local authorities having to adapt at pace and consider the critical need for digital transformation of their services to meet increased customer demand, as well as being equipped to manage future business disruption.

“Changes to Universal Credit, the end of furlough and the lasting pandemic impact on both physical and mental wellbeing will require a growing range of support services, and these organisations recognise the need for more effective engagement with their tenants and service users.”

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